Tasting Room Staff

Description

POSITION SUMMARY: This position is responsible for ensuring that customers have a positive and memorable experience at Oliver Winery by serving and sharing knowledge of wines and assisting customers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

•  Greets customers promptly and courteously.
•  Creates a welcoming environment for the customer by assisting, as well as quickly responding to customer inquiries and needs.
•  Guides customers to wines they enjoy.
•  Assists with setup and cleanup of daily operations and special events.
•  Stocks wine and retail merchandise in the tasting room.
•  Assists with quarterly inventory and accurately performs money handling procedures.
•  Offers tours of the winemaking facility.
•  Additional duties, as assigned by the Management.

Requirements

QUALIFICATIONS/REQUIREMENTS:

•  Must be able to work flexible shifts and schedules, primarily weekends. Weekend availability is a must.
•  Must be able to lift and carry up to 50 pounds.
•  Must be able to stand, walk, lift and bend for up to 8 hours a day.
•  Must be able to possess an Indiana Bartender’s Permit.
•  Experience in retail or customer service.
•  Excellent written and verbal communication and interpersonal skills.
•  Solid math skills.
•  Because of the nature of this position, must be at least 21 years of age to apply.

SUCCESS FACTORS/JOB COMPETENCIES:

•  Able to perform quality work efficiently with minimal supervision
•  Able to participate in team-oriented problem solving.
•  Able to be responsive and flexible at last minute requests.
•  High attention to detail.
•  Accept direction and constructive criticism from others.
•  Interact well with customers and vendors, as well as fellow employees and winery managers.
•  Exhibit interest and appreciation for wine.
•  Take ownership of responsibilities.
•  Willingness to communicate in a persuasive and constructive manner that leads to positive change.

Members of our Hospitality team will also possess the ability to:

•  Actively, passionately seek out knowledge of wine and the Oliver wine portfolio
•  Provide the highest level of service to customers, vendors, and fellow employees.
•  Engage and build strong relationships through active listening and clear, thoughtful communication and teamwork.
•  Be flexible and responsive in a fast-paced customer-focused environment.

In addition, all successful winery employees will be able to:

•  Use your attitude and effort to contribute to a positive work environment.
•  Be thoughtfully engaged and do your best work. Every day.
•  Model the winery values: Respect People, Expect Quality, Think Differently, Get Stuff Done.

PHYSICAL DEMANDS/WORK ENVIRONMENT: This position requires the ability to stand, walk, lift and bend for up to 8 hours a day. You will also need the ability to lift and carry up to 40 pounds when working on the retail floor.

PERFORMANCE STANDARDS: Annual performance review conducted by Management.

Typical Schedule: Shift availability and length varies, dependent on the season and Hospitality needs. Shift length typically varies between 5-8 hours and the typical schedule will be 10-20 hours per week mostly on weekends (Fri-Sun) until 9pm.

FLSA Classification: Hourly, Part-Time, Non-exempt