Talent Program Manager (Senior) - ERC Training

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Shape the future of talent effectiveness at USAA. As a dedicated Talent Program Manager Senior, you will lead and are a subject matter expert in the design, delivery, and evolution of the enterprise risk & compliance (ERC) training strategies. In this highly collaborative and visible role, you will shape programs that meet regulatory expectations, drive workforce compliance, and enable risk-informed talent decisions across the enterprise. Your work will ensure that our people practices, especially in high risk and regulated roles, are aligned to the control environment, organizational standards and regulatory frameworks.

The primary goal of this role is to design and deliver talent programs that enable a strong risk culture, ensure regulatory compliance, and embed control-oriented practices across the employee lifecycle. This role ensures our people processes are governed, consistent, and defensible, supporting USAA’s reputation for operational excellence and regulatory integrity. If you excel in complex regulated environments where balancing business agility with compliance rigor is critical and you enjoy working at the intersection of talent strategy, enterprise risk and regulatory policy, apply now!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.

• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.

• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.

• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.

• Performs analyses, root cause identification and development and recommendation of key work products.

• Negotiates agreements, settles disputes equitably and diffuses situations.

• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adheres to governance rigor required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.

• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.

• Proficient knowledge of program efforts management tools and methodologies.

• Understanding and demonstrated application of risk management policies and procedures.

• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Experience maintaining and reporting on work effort(s) budgets / methodologies.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rew