Talent Acquisition Operations Coordinator

About InvoiceCloud: 

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Job Details: 

The Talent Acquisition (TA) Operations Coordinator is responsible for the timely and efficient support of the day-to-day Talent Acquisition operations, from recruitment through the initial onboarding process. In addition, the TA Operations Coordinator will participate in special projects and liaise with other functional groups. At all times, the TA Operations Coordinator strives to provide the best customer experience, both internally and externally, that creates a positive impression of InvoiceCloud.  

Core Responsibilities: 

• Partner with the Recruiting team to best organize and effectively manage logistics for the recruiting process, including candidate management, interview coordination, onboarding support, and recruitment administration. 
• Schedule and coordinate complex phone, virtual, onsite and presentation interviews across multiple time zones ensuring all invitees have everything they need for the interview; Zoom links for virtual, candidate phone numbers for phone interviews, office address for on-site interviews, assignment instructions for presentations, etc. 
• Evaluate and identify opportunities to drive process improvements that positively impact the candidate and hiring manager experience.  
• Generate, initiate, and monitor pre-employment screenings (i.e., background checks, drug screen, credentialing, etc.) and keep the recruiter updated.  
• Manage Greenhouse ATS to ensure accurate and timely tracking of candidate information, streamline the recruitment process, and generate reports for hiring metrics and compliance. 
• Review job applicants and resumes to identify qualified candidates, and proactively source applicants for various roles. 
• Demonstrate curiosity and interest in leveraging Generative AI (GenAI) technologies to spearhead improvements and innovations within the Talent Acquisition function and participating in other project work as needed 

Skills 

• Proven ability to build and maintain strong relationships with candidates, hiring managers, and external partners by providing exceptional customer service and ensuring a positive recruitment experience for all stakeholders. 
• Skilled in crafting and delivering clear, concise, and engaging communication materials, including job postings and email correspondence, to effectively attract and engage top talent. 
• Demonstrated ability to manage and prioritize multiple tasks efficiently, maintaining a strong sense of urgency and consistently meeting deadlines in a fast-paced environment. 
• Proven accuracy and attention to detail, with strong organizational and analytical skills for managing and analyzing recruitment data. 
• Proven ability to communicate and collaborate with all levels of the organization and external partners to ensure a seamless recruitment process. 
• Demonstrated flexibility and motivation, with the ability to work effectively both independently and collaboratively within a team environment. 
• Skilled in handling sensitive and confidential information with discretion and professionalism, ensuring compliance with company policies and legal requirements.