Table Games Technician (Full-Time; Varied Shift)

 Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                        Table Games Technician

DEPARTMENT:                             Games Performance

GRADE/FLSA STATUS:              H13—Non-Exempt

BADGE TYPE/COLOR:               Key--Blue

REPORTS TO:                                Supervisor, Games Performance, DR Games Performance Supervisor

SUPERVISES:                                 N/A

 

JOB SUMMARY:

This position is for Table Technician ensuring proper operation tables/equipment and the maintenance and repair of both tables and all associated equipment.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values   
• Conduct preventative maintenance on Table Games with detailed records
• Maintain a sense of urgency in responding to calls over the radio
• Take initiative to provide internal and external service to guest, co-workers, and supervisors
• Clean, repair and diagnosis of faulty shufflers, corrects minor mechanical issues, electrical and electronic failures and in depth troubleshooting etc.
• Maintain, install and clean table game signage and ensures proper operation
• Provide preventative maintenance to roulette wheels and other table related devices
• Conduct follow-ups on repairs or parts requested
• Install, convert, upgrade and move gaming tables in specified time frame with 100% accuracy
• Ensure games and related equipment are communicating properly with in house monitoring/recording system(s) 
• Posses the ability to work in an individual or team environment
• Maintain, replace and repair table layouts, table rails, etc.
• Repair and maintain gaming supplies such as toke boxes, discard rack, chip trays etc.
• Complete a repair log and maintain information and data via excel and e-mail
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Proactive with incidents and issues, ensuring that they are resolved
• Invoke service recovery as needed
• Adhere to internal controls, departmental, and company policies/procedures in an ethical manner

                        

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• One year electronics Training, Certification, Technical School or experience preferred
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred
• Must demonstrate the following essential knowledge and skills:
• Knowledge of principles and practices of basic carpentry, electricity and general maintenance
• Knowledge of tools, parts, supplies and equipment used in basic carpentry and general maintenance.
• Operating computer hardware and software pertaining to the setup and maintenance of electronic table devices
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Excellent attendance record in previous positions
• Demonstrate high levels of required service skills on a consistent basis
• Delight our guests with outstanding service
• Demonstrated teamwork behaviors and attitudes
• Excellent oral and written communication skills
• Capable of working independently and taking initiative
• Follow written and oral communications
• Attention to detail
• Basic electronics knowledge
• Use of hand tools
• Use of multi-meter or fluke (AC/DC volts and Continuity test) 
• Use of manufacturers test equipment
• Neat, professional appearance with excellent personal hygiene

                      

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations
• Must be able to lift 300 pounds using a dolly
• Must be able to lift 100 pounds with team lifting
• Must be able to lift 50 pounds manually
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond