Table Games Assistant Manager - Full Time (Harrah's Laughlin)

JOB SUMMARY: Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.

 

KEY JOB FUNCTIONS: 

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and works to improve player and team member satisfaction in all areas.
• Handles customer concerns.
• Maintains the highest standard of customer service in integrity in the Table Games department.
• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
• Trains Dealers and Supervisors on proper policy, procedures, and internal controls.
• Consistently implements all casino procedures relating to Table Games operations.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.

 

EXPERIENCE/QUALIFICATIONS: 

• Literate and fluent in English
• Strong, proven leadership skills.
• Effective communication skills (written, verbal and presentation).
• Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS.
• Strong Guest Service skills.
• Strong project management (managing execution) skills.
• Professional attitude and consistently sets the proper examples.
• Achieves excellent turnover results.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 
• Adheres to all regulatory, company and department policies and procedures.
• College Degree preferred.
• Minimum of 5 years in a Supervisory or Management position