Systems Support Tier 3

Are you adept at navigating complex systems and providing support? Join our IT department, where collaboration and communication across our extensive portfolio are key. Your ability to build strong relationships will be vital to our ongoing success. Become the bridge between technology and various departments, creating a seamless, innovative work environment.

Perks & Benefits:

• Competitive pay
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Discounted hotel stays in multiple locations through our Hospitality brand.

What You Will Do:

• Provide advanced technical support for Yardi Software, resolving complex issues and ensuring optimal system & end-user performance.
• Collaborate with less-experienced Tier-1 & Tier-2 Support Specialists and provide nuanced guidance to analyze and trouble-shoot Yardi-related problems.
• Help oversee special projects as they arise including system upgrades, patches, and configurations for Yardi.
• Modify Yardi Voyager modules by analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs.
• Work closely with cross-functional teams to integrate Yardi with other systems and applications.
• Develop and maintain documentation as needed, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Conduct training sessions for end-users and support staff on Yardi functionalities & best practices.
• Stay current with industry trends, emerging technologies and Yardi updates to provide proactive recommendations.
• Provide technical guidance and development support regarding Yardi Voyager software functionality.

What You Will Bring: 

• At least 2-3-years experience as an IT Support Specialist with a focus on Yardi.
• In-depth knowledge of Yardi Voyager and related modules.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues.
• A team player with excellent communication & interpersonal skills, with an ability to simplify complex concepts for less knowledgeable end-users.

 

About the company: 

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.