Systems Support Specialist

Job DetailsJob Location: First Internet Bank of Indiana Fishers - Fishers, IN 46038About the Position:

As the Systems Support Specialist, you will provide tier 1 support to the Bank’s operations, with an emphasis on internal customer support. The primary responsibility of your position will be to provide great customer service to the Bank’s local and remote employees with installation, troubleshooting, and maintenance of workstations and applications. This is a highly visible position and requires the ability to interact with all levels of the organization.

What You Will Do:


Perform hardware and software installation
Identify, recommend, and perform hardware/software upgrades and/or replacement.
Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment
Develop and/or maintain procedures and processes as necessary
Perform and report on software and hardware asset inventory
Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions
Respond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking system
Assist with training, deployment, and updates of IT systems
Identify ongoing customer issues and recommended resolutions
Perform other duties as assigned


What We’re Looking For:


Minimum one year of IT Help Desk technical experience
Previous experience connecting PCs to networks including cabling
Previous experience with Windows 11 in a Windows domain managed environment
Previous experience troubleshooting PC issues in a business environment
Previous experience maintaining OS and Software patches in a Windows domain managed environment
Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications
Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
Communication skills to effectively work with non-technical people on technical issues
Initiative and ability to work under limited supervision with attention to detail
Problem resolution skills and ability to follow through the resolution cycle
Organizational skills to manage multiple tasks and deadlines
Drive to learn new technologies and skill sets 
Experience with deploying and maintaining workstation images desired but not required
Experience with configuration and patch management software desired but not required
Experience with PowerShell or other scripting automation methods desired but not required


Working Conditions/Demands:


Professional office setting.
Primarily sedentary position requiring long periods of time working at a computer.
Must be able to move throughout the office and buildings to obtain or relay information.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet
Frequently moves equipment weighing up to 25 pounds
Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling


Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
More about First Internet BankWhy Join Us? 

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunte