Your Title: Customer Service Technician

Job Location: Portland, OR or REMOTE

Our Division:  Customer Support

Do you want to work with a company that transforms the way the world works?  Do you want to work with a collaborative team that encourages career advancement, transparency, integrity, teamwork, winning, fun, passion, and diversity/inclusion?

What You Will Do

As a Service Technician at Trimble you'll play a vital role in testing, maintaining, and offering technical support for Trimble products across diverse distribution channels and customers. Your responsibilities encompass in-house servicing, repairs, and diagnostics of mechanical, hardware, software, and systems issues following established protocols. You'll also conduct essential maintenance, testing, and calibration of the mended products. Leveraging your expertise, you'll prepare detailed reports to analyze trends in product failures and service-related matters, contributing to the ongoing enhancement of our offerings.

• Complete repairs of Trimble products within established repair times

• Act as a liaison between engineers, data architects, programmers, and analysts

• Perform technical administration duties for data warehouse development and maintenance

• Gather data and conducts analysis with the goal of improving the business areas

• Correct transactional/physical movement of products

• Read, comprehend, and follow repair instructions, service guidelines, and requirements for supporting and servicing Trimble products.

• Shifts may vary with shared evening on-call.

What Skills & Experience You Should Bring

• Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.

• Strong knowledge of SQL Server Database Administration and relational database concepts.

•  Working knowledge of configuring MS Outlook with IMAP/POP/Exchange servers.

• Experience in cloud-based environments such as AWS, Azure or IaaS-based providers.

• Experience with monitoring and analytics systems such as (Datadog, Solarwinds, New Relic).

• Capable of understanding and following written guidelines and requirements for supporting and servicing Trimble products

About Your Location

Trimble Viewpoint Construction’s goal is to enable a safe in office, hybrid or remote possibility for employees. Trimble will follow these principles when it comes implementing its Flexible Work Arrangement program:

• Prioritize the health and safety of our Trimble employees and families

• Provide flexibility to accommodate personal circumstances

• Keep the business running effectively

About Our Division

Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations are transforming the construction industry by connecting operations across financial and HR systems, project management tools and mobile field solutions.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.