Systems Support

Description  

The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems. 

Who We Are 

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. 

Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, inclusion, and sustainability. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. 

What You Will Do 

In this role, you will: 

• Facilitate timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation. 

• Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation. 

• Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed 

• Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. 

• Identify redundant support processes and develop tools for automation. 

• Maintain and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures. 

What We Are Looking For 

Required Professional Qualifications 

• 2+ years of related industry experience 

• Working knowledge of MS SQL 

• • Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships. 

• • Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently. 

• • Familiarity with Microsoft SQL Server Management Studio or similar program 

• • Use pre-defined queries to research database errors, performing basic query manipulation 

Personal Qualifications 

• Works well within a team environment and takes ownership of personal work product 

• Proficiency in the use of computers and other general office equipment 

• Proficiency in Microsoft Office Suite 

• Attention to detail 

• Excellent problem-solving skills