Systems Service Engineering Manager

Systems Service Engineering Manager

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) Customer Support is seeking Systems Service Engineering Managers (Level K) for Mechanical Systems and Avionics/Electrical Systems to join our team in Seal Beach, California. In this role, you will be responsible for delivering in-service technical support for both in-production and out-of-production Boeing Commercial Airplane models, ensuring optimal performance and customer satisfaction.

As the first-line leader, you will be responsible for addressing in-service technical issues and fleet concerns related to either Mechanical Systems (includes Auto-Flight, Mechanical/Hydraulics, Flight Controls, Proximity Sensing, and Payloads/Interiors – Stow bins, Lavs, Galleys, Cargo Compartment, Seats, Evac Slides, Signs/Placards, and Finish Materials), or Avionics/Electrical (includes Communication/Navigation, Flight Management System, Air Data & Inertial Reference System, Network, Cabin, and Displays, as well as Electrical Power, Lighting, EME, and Wiring).

This fast-paced position requires quick reactions, resilience, and adaptability. You will develop and maintain relationships and partnerships with customers, suppliers, stakeholders, peers, global teammates, and direct reports. The position will require some travel (domestic / international) to collaborate with program leaders, customers, and suppliers.

In this leadership role, you will provide oversight and approval of technical approaches, products, and processes while managing, developing, and motivating your team. The position will involve some travel (domestic and international) to collaborate with program leaders, customers, suppliers, and other organizations. Flexibility is essential, as you will need to support emergent issues and attend important Airline Customer meetings outside of regular hours, which may include occasional off-shift work to support the 24x7x365 operation of the global fleet.

Position Responsibilities: 

• Leads execution of Engineering activities to ensure first-time quality and on-time performance.
• Responsible for execution of service engineering and solutions by suppliers and other Boeing organizations, including Boeing Global Teams.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators.
• Acquires resources for department activities, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Manages, develops and motivates employees by modeling Boeing Values.
• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Inspires employees by championing forward-thinking and innovative solutions.
• Proactively communicates with employees, peers, and customers. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.
• Communicates policies and directives to enhance employee awareness of expectations.
• Systematically evaluates proper job classification of employees, sets employee priorities, manages and evaluates performance to plan on a reoccurring basis.

This position is expected to be 100% onsite. The selected candidate will be required to work on-site in Seal Beach, CA.

Basic Qualifications (Required Skills/Experience):             

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
• 5+ years of engineering experience working on commercial airplane programs or providing technical support to airplane owners/operators
• 2+ years of experience leading engineering teams
• 3+ years of experience working with internal or external stakeholders (e.g. business partners, airline customers, finance, external suppliers, etc.)
• Experience leading cross-functional teams and managing complex projects from conception to completion
• Ability to travel 10% of the time

Preferred Qualifications (Desired Skills/Experience):

• P