Systems Section Manager - Enterprise Data Services

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

ENTERPRISE DATA SERVICES

Opening Date: December 2, 2024

Closing Date:  December 16, 2024

Job Class Code: 0385
Grade: 31
Salary: $79,050.40 - $111,906.08*/Annually (includes 10% recruitment & retention stipend)
Position Number: 004250049

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Maine Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees and oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT, our CARE values represent how we: 

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Hybrid Work Opportunity – The employee in this position currently has the opportunity to work remotely from within the State of Maine, as much as 90% of the time.

ABOUT THE JOB DETAILS:

This Systems Section Manager position will be responsible for managing development teams that build and support warehouses and integrations for various departments.  The position will focus on managing the development teams by providing guidance with recruitment, procurement instruments including RFPs and contracts, vendor oversight and policy.  The system Section manager will provide supervisory guidance to system team leaders by advising and assisting the team leaders with best practices, team governance, communications, and support with agency business relationships. 

POSITION DUTIES:               

In this role, you will:

• Manage the activities of assigned professional, technical, and support personnel in a major data processing/telecommunications section to meet established goals and objectives and maximize system efficiency.
• Work with minimal direction, quickly assess new situations, provide sound judgment, lead team efforts, and communicate at all levels to a diverse group of stakeholders to ensure service levels and requirements are met in a timely manner.
• Develop and maintain section priorities and schedules to ensure service levels are met.
• Develop a partnership with assigned offices and work with Agency, vendors and Bureau personnel to accomplish goals and objectives
• Provide technical input and assistance for section staff to overcome identified or potential problems. Counsel and evaluate employees to provide information, identify work related problems, and develop solutions.
• Guide staff in building and maintaining a highly functional and cohesive team, while establishing excellence in services for our agency partners in applications development, implementation, and support.
• Explore opportunities to improve the organization’s ability to meet the evolving needs of MaineIT and its agency partners. Partner with agency leaders in a collaborative environment to implement tactical visions of Agency and MaineIT Leadership.
• Plan and direct staff technical training to maintain and enhance staff proficiency.
• Oversee and guide application teams through all phases of the Software Development Life Cycle (SDLC).
• Advise management regarding the need for additional personnel, equipment, or new services and assist in development and execution of activity budget to ensure section has required resources.

MINIMUM QUALIFICATIONS

• Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR-
• a related Bachelors Degree and 6