Systems Integration Specialist (Managed File Transfer)

Req ID: 308000 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist (Managed File Transfer) to join our team in Plano, Texas (US-TX), United States (US).

The position is responsible for being a deep subject matter expert and performing activities required for the support of secured IT infrastructure, its administration and documentation of Managed File Transfer environment its setups, support of file transfer and connection failures primarily leveraging the Axway Secure Transport solution. The role combines technical expertise, leadership skills, and customer interaction to ensure the seamless operation of secure file transfer services for our clients.

 

Employment Type : Full-Time/Contractor

Location: US Remote.

• Mon to Fri 8:00am to 5:00pm ET. Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of core business hours

 

Key Job Responsibilities:

1. Customer Coordination
   1. Troubleshooting with both internal and external customers ranging from highly technical to non-technical levels of experience
   2. Customer education -  System usage, security
   3. Respond to Customer Problem Tickets
2. Account creation
   1. Request review and pass to Information Security for implementation
   2. Assist implementors with issues
3. Application Updates and upgrades
   1. Quarterly application updates
      1. Hot Fixes as needed.
4. Application Configuration
   1. Application
   2. OS Settings
5. API scripting
6. System Monitoring using App and External tools
7. On-call
   1. Rotating Monday to Monday.  1 week each of primary and secondary.  3 Person rotation
8. Security
   1. Security Findings
   2. Pentest Findings

1. Technical Management

• Axway Secure Transport Solution Administration (Account setup, transfer sites, routes, file tracking, credentials, certificate management). Ensure system availability, scalability, and security for critical file transfer processes.

• Troubleshoot and resolve technical issues including file transfer failures, connection issues and server operations working closely with the team and other stakeholders.
• Documentation of implementations (New, Modify, & Decommission)
• Manage work direction, lead and influence, mentor, and provide feedback to others within team
• Oversee execution of key strategic initiatives
• Create and conduct logical design based on architectural reviews
• Serve as collaborate pivot point between the engineers and management
• Knowledge and capabilities around PCI-DSS related processes for data handling
• Other duties as assigned

2. Customer Engagement

• Act as the primary technical point of contact for clients regarding MFT