Systems Engineer - Product Support

Description

JOB DESCRIPTION: Systems Engineer - Product Support

REPORTS TO: Product Support Manager

WHAT WE ARE LOOKING FOR:

We are seeking an aspiring leader with a passion for innovation and collaboration, eager to work across diverse business processes. This role offers the opportunity to drive systems integration initiatives to enhance operational efficiencies and optimize performance, making a meaningful impact in our organization.

JOB SCOPE:

We are seeking a technically skilled and business-minded Systems Engineer to support digital transformation efforts within the Product Support and Parts Distribution teams. This role will focus on integrating software solutions with our ERP system, automating workflows, and improving core business processes related to service operations and parts logistics. You will collaborate with internal stakeholders across engineering, IT, logistics, and customer support to deliver solutions that enhance efficiency, accuracy, and responsiveness.

Requirements

SPECIFIC RESPONSIBILITES:

• Design, develop, and maintain integrations between internal applications, tools, and the company ERP system (Epicor).
• Analyze and improve existing business processes in the Product Support and Parts Distribution departments through software automation and data-driven insights.
• Develop scripts, APIs, and backend tools to enhance workflows such as parts ordering, inventory management, warranty processing, and service diagnostics.
• Support software testing, user training, and technical documentation for new system features and integrations.
• Maintain system configuration and change control documentation related to ERP-connected applications.
• Maintain confidentiality 
• Conducts himself/herself in a professional manner
• Maintains assigned work area in a clean and orderly manner 
• Performs all other duties assigned

POSITION REQUIREMENTS:

• Minimum prerequisite education, training, and/or experience required: 
• 2+ years of experience in software development or ERP system integration.
• Bachelor’s degree in computer science, Computer/Electrical Engineering, Information Systems, or related field.
• Highly Preferred Experience with the following:
• Experience or familiarity with heavy equipment machinery design
• Manufacturing experience 

Job Specific Capabilities:

• Proficiency in at least one programming/scripting language (e.g., Python, JavaScript, C#, SQL).
• Experience working with APIs, databases, and enterprise resource planning (ERP) or inventory systems
• Familiarity with parts supply chain operations, warehouse management systems (WMS), or logistics software.
• Ability to diagnosis and resolve integration challenges collaboratively across disciplines.
• Project Management – coordinate timelines, budgets and deliverables across teams.
• Communication – Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others.
• Self-directed

Physical Capabilities:

• Movement: Walking, Standing, Sitting, Bending, Holding
• Lift and or Carry: 21-50lbs Occasionally
• Sensory: Hearing, Speech, Vision, Tactile