Systems Engineer, IT

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information

• How To Succeed at Flock Video 
• Flock’s Series E Announcement 
• How We Stop Crime and Protect Privacy 
• Flock’s Framework 
• Ethics Center

The Role

Flock Safety is seeking an experienced Systems Engineer to join our Technology & Security team. As part of this team, you will play a crucial role in managing our critical IT infrastructure/systems, driving employee productivity initiatives, and ensuring the security and scalability of our technology stack. 

This remote position will report to the Senior Manager, IT and will involve strategic planning and hands-on implementation of systems such as Okta, Google Workspace, Kandji, Bettercloud amongst others. Collaboration with the Information Security team will be essential to ensure alignment with security initiatives.

How you'll make an impact: 

• Support Sr. Manager, IT and the Sr. IT Systems Engineer with the strategic development and roadmap for Flock IT systems and processes.
• Design, configure, and support enterprise IT applications, IAM systems, and SaaS Management across the IT Tech Stack (Okta, Slack Enterprise, Google Workspace, O365, Atlassian Suite, GitHub, AWS, etc.).
• Troubleshoot complex application issues, serving as an escalation point for the service desk.
• Drive documentation, analysis, and resolution of escalated issues, delivering high-quality IT solutions promptly.
• Develop an Identity Access Management program.
• Promote a culture of safety, security, and compliance throughout all IT Operations activities.
• Mentor younger team members and level up their existing technical skill sets.
• Collaborate cross-functionally to facilitate successful IT experience changes, including new SaaS implementations, SSO and user lifecycle automations, identity governance initiatives, corporate infrastructure troubleshooting, etc.
• Configure and manage infrastructure related workflows and continuously improve automation to reduce manual touch points.
• Provide Proof of Concepts, strategic IT roadmap consultations, blueprints, and implementation guides for next-generation IT capabilities like Zero Trust architecture, identity-based risk scoring, contextual access, Zero Touch device deployment.
• Build out of Internal (IT) and External (Organizational) Knowledge Base documentation to support both IT and general Flock employees.

We're looking for people who:

• Minimum of 3 years of relevant IT experience.
• Experience in architecting and supporting IT infrastructure within a rapidly growing/scaling IT organization and high-growth SaaS company.
• Strong background in automation and scripting. (i.e.: Python, BASH, Powershell, REST API)
• Proficiency in supporting a SaaS stack, including Google Workspace, Kandji, Jamf, Atlassian, Slack, Zoom, Okta.
• Experience supporting both MacOS and Windows 10/11 environments.
• Strong background in providing mentorship and fostering a culture of continuous learning.