Systems & Endpoint Engineering Manager

Dealership:

L0105 Lithia Home Office

Manager of Systems & Endpoint Engineering

Location: Remote USA

Working Schedule: Monday - Friday, with some flexibility due to team spanning GMT+0 to GMT-8

Travel Required:15% on average

Compensation: The full salary range for this position is $100,000-$140,000 annually. The anticipated starting pay is determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey!

Position Overview

The Manager of Systems & Endpoint Engineering is focused on thought leadership and technical stewardship for all the activities pertaining to the architecture, design, engineering and operations of the Lithia & Driveway Microsoft Windows ecosystem, storage systems, defined hybrid-cloud based infrastructure, Office 365 tenant operations and support, and enterprise endpoint configuration management. While carrying out these ongoing activities, this role ensures that the organization's standards and operational SLAs are adhered to, providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of our corporate and dealership customer base.  This role manages a team of geographically dispersed Engineers and Administrators and leads its Agile practices, delivery schedule, workload prioritization, reporting and employee management.

What You'll Do

• Oversees a team responsible for architecting, engineering, supporting, troubleshooting, enhancing, and implementing Lithia & Driveway’s hybrid and virtualized datacenter, Microsoft 365, and endpoint configuration management & Standards (Windows and Apple) operations

• Drives the technology strategy for Windows operating systems including platform performance and availability, platform monitoring, data backups, SaaS integrations, cloud services interoperability’s, patch management, upgrades, and changes

• Responsible for monitoring data backups across the enterprise to ensure they are completed on a regular basis.

• Demonstrate in-depth management knowledge of enterprise Microsoft offerings including Windows (server and desktop), Microsoft 365, Azure Active Directory, endpoint management, etc.

• Responsible for identification, development, communication, and implementation of industry norms, new technology standards and best practices as appropriate

• Works collaboratively with the Information Security team to develop standards, best practices, architecture, and systems to ensure information system security across the enterprise

• Continually assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement

• Continual adoption and enhancement of automation operations is required

• Ensure compute and storage systems are stable, secure, and resilient to provide maximum uptime to our customers

• Achieves system security operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change

• Provide coordination of vendor related troubleshooting efforts for a variety of Systems Platforms

• Regular review of site, infrastructure, and network security to ensure risks are proactively managed and suitable recommendations are provided for corrective actions to be taken

• Lead investigations of business impacting Systems outages and recommends solutions; prepares reports on intrusions as necessary and provides analysis summary to management

• Establishes and m