Systems Coordinator

Job Type Full-time Description

Position: Systems Coordinator

Reports to: Operations Managers

FLSA Status: Exempt

Position Summary: Provides departments in the enterprise with proper training of all systems that the personnel will use to complete their job. Evaluates systems to ensure they are being used to full capability for the job and develop additional training on those areas that are needed to be used more. Coordinates the testing, implementation, and evaluation of all the systems used. Vista, Oasis, CCT, MIMO, etc.

Essential Duties:

• Develop training on all POS used in the enterprise. 
• Become master certified on all systems that the enterprise uses.
• Resolves, identifies, and handles malfunction calls.
• Develop training on all systems used in the enterprise and train all personnel for the area that they will be working in.
• Organizes all information for systems used in the enterprise and stores them on a shared drive.
• Exemplify a sense of urgency on assisting enterprise managers on trouble issues with systems.
• Research new systems and how they would help improve efficiency and profit for the enterprise and make appropriate recommendations to enterprise management.
• Asks, listens, and provides timely solutions to management questions and concerns.
• Performs duties of a HUB manager when not doing system tests, research, etc.
• Attends all scheduled meetings.
• Answers all incoming phone calls and assists with answering management questions and concerns.
• Conducts regularly scheduled updates on all systems.
• Performs other duties as assigned.

Requirements

Education and Experience:

• Must possess attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment.
• Must possess excellent customer service and employee relation skills.
• High School Diploma/GED or equivalent preferred.

Knowledge, Skills and Abilities:

• Ability to communicate both written and verbally to managers, vendors, and individuals of all diverse backgrounds.
• Possesses good decision making & problem-solving skills.
• Holds self and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Responsive and empathetic to enterprise needs; maintains guest focus while driving improvement and innovation.
• Represents the Company in a professional manner when conducting business.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to walk and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as dirt dust, fumes, smoke, flashing lights and loud noises.