Systems Analyst (Tier II)

Job Title:  Systems Analyst (Tier II)
Clearance Required:  Secret Clearance
Work Location: Remote

Key Responsibilities: 

• Monitor, control, troubleshoot and remediate system related problems in a data communications network.
• Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
• Interfaces with end users and Tier III support elements.
• Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
• Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc..
• Provide close coordination with various groups on issues related to the network
• Demonstrate strong communication skills – working directly with clients, colleagues, and management.

Required Qualifications: 

Education: 

• AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification.

Experience/Skills: 

• Ability to focus on ticketing and monitoring systems for sustained periods.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
• Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
• Basic knowledge of Microsoft Windows 10 workstations.

Preferred Qualifications: 

Certification(s): 

• VMware Workspace ONE Console administration
• Citrix Virtual Apps and Desktops
• Windows 10 administration
• Remote Administration familiarity
• Experience using ticketing system (i.e. ServiceNow)
• CompTIA A+, Network+, Security+
• ITIL Foundations

Salary and Benefit Information: 

The likely salary range for this position is $62,000 - $65,000 This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. 

Application Deadline: May 31, 2025

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few: 

• PTO including paid parental, military, and bereavement leave 
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year) 
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan) 
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums 
• 401 (k) plan with a match that is 100% vested after you complete two years of service 
• FSA/DFSA/HSA flexible benefit plans 
• Annual Tuition & Professional Development Reimbursement benefit 

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. 

Culture and Values: 

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of in