Systems Analyst Senior - Onbase/Nautilus

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

The Systems Analyst Senior translates complex business requirements into technical solutions, understands complex IT concepts and functions that impact the supported applications and their ability to operate within the organization's infrastructure, and leads work on project efforts.

This person will,

• Lead the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.

• Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues.

• Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information.

• Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups.

• Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC’s Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review.

• Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.

• Design & maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting.

• Research new applications, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems.

• Lead cost and estimating of work efforts across IT teams with acceptable accuracy.

• Apply mentoring, training and leadership techniques to grow other colleague’s understanding and usage of the applications.

• Provide input, guidance and review of testing approach and plans.

Requirements
Education

• Bachelor's Degree or equivalent combination of education and experience Required

• Bachelor's Degree in Information Technology or Financial Services or equivalent combination of education and experience Preferred

Experience

• 5-7 years Information Technology Required

• 2-4 years Systems Development Life Cycle Methodology Required

• 6-8 years Information Technology with financial systems Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancem