Systems Analyst 1-Support

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.

As a Systems Engineer - Support, you will interface with the customer's IT staff on a regular basis. You will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for our FHIR Ignite and Seamless Exchange platforms.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. 

Qualifications:

• U.S. Citizenship on US soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen.
• At least 4 years total combined completed higher education and/or related work experience including: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.

Preferred Qualifications:

• Experience with general application support
• Good knowledge and hands on experience with 
  • SQL and relational databases
  • JSON structure
  • Web 2.0 tooling
  • Understanding of API data flows

Career Level - IC1

• Manage and maintain a backlog as well as investigate and bring tier-3 support tickets to resolution that are logged externally from our customers and vendors as well as internally by our partner organizations
• Work both individually and as a team to maintain the backlog, work towards goals and key performance indicators, work with partner organizations such as operations teams and engineering teams to resolve tier-3 level incidents
• Must have an attention to detail, interpersonal skills, and an ability to describe technical scenarios in non-technical terms.
• Ability to multi-task and prioritize tasks based on changing priorities
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Be a part of an oncall rotation
• Perform other responsibilities as assigned

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $24.57 to $48.08 per hour; from $51,100 to $100,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 7