Systems Administrator; Sales and Service Operations

What we’re looking for: 

Sift is looking for a Systems Administrator to own and manage our robust Sales & Services tech stack leveraged by both our Sales and Post-Sales teams. This role will be responsible for optimizing the effectiveness of our current tooling in addition to recommending, evaluating and implementing new tools into our ecosystem to increase the team’s efficiency. The ideal candidate will have a strong understanding of Salesforce’s configuration, customization and integration capabilities and have a thorough understanding of the Salesforce platform and data model. The successful candidate will approach the role with a product owner mindset by assisting with establishing a Sales & Services tech stack roadmap, overseeing and administering our Sales & Services Software Development Lifecycle and providing updates to the business about major changes and system improvements. In addition to being an adept and experienced technical administrator, you are able to work closely with stakeholders to drive progress against business objectives and think strategically about how we can leverage technology to help the Sift Sales & Services team achieve our goals.

What you’ll do:

• Product Ownership of Existing Sales & Services Tools: You will own the day-to-day administration, configuration and optimization of our tech-stack across our sales and service teams. This includes, but is not limited to Salesforce, ZoomInfo, Gong, Outreach, etc. You will be responsible for understanding the end-to-end functionality of the tools, configurations involved and how the tools are used throughout our Sales & Services processes. Additionally, you will drive process improvement by translating business requirements into technical requirements and collaborating with the Revenue Operations team, key internal stakeholders and our external Salesforce developers to determine the best system design and configuration. As the product owner, you should be comfortable with pushing back on requests and saying no to fields or features that do not align with our company strategy or systems roadmap. 

• Drive Value and Maximize ROI: We’re always looking for ways to improve, and you’ll always be on the lookout for new functionality and more optimal tooling. Whether it’s net-new functionality to help us grow faster or replacing a current system with something that will yield better results, you’ll be responsible for staying up-to-date on new enhancements or features within our existing tools and monitoring existing vendor performance. In addition, you will run end-to-end evaluations and implementations for potential new vendors including, designing implementation plans and actioning on them all the way through to end-user adoption.

• Data Infrastructure and Integrity: You are the stewart of the data within the systems you oversee. Through integration design and management, proper data validation, quality assurance, and process design, you will ensure that good data is going in so that we are able to output actionable insights. You will also ensure the Sales & Services teams have all of the information they need at their fingertips by partnering with Data Platform and Business Intelligence to ensure key data points and metrics are passed to and from our analytics database via our iPaaS solution.

• Drive and Improve our Software Development Lifecycle: You will administer and participate in all aspects of our SDLC for the Sales & Service Operations team: case intake and queue management, business analysis, grooming, prioritization, sprint management, testing, change set preparation and deployment, documentation, and communications to the field. A portion of your time will be spent partnering with our external Salesforce Development team to provide guidance on prioritization, in-flight work and the deployment of new features.

• Run-the-Business Administrative Tasks: You will be responsible for tasks including onboarding and off-boarding employees, documenting new features and processes, troubleshooting system errors and bugs as users report them. 

What would make you a strong fit:

• 6+ years functioning as a system administrator and owner for sales and customer success teams. 

• Experience with tools similar to Salesforce, Service Cloud, Outreach, Gong, ZoomInfo, Conga, etc.

• 4+ years of advanced SFDC administration experience is a must. At a minimum you must be proficient with the Salesforce platform and data model, creating custom objects, formula fields, validation rules, flows, change set deployment, etc. APEX/Visual force experience preferred. Certifications are also a plus.

• Familiarity with SQL required.