Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Systems Administrator within PNC's Linga organization, you will be based in Naples, FL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As an IT Systems Administrator, you will be responsible for managing and maintaining Linga’s IT infrastructure; including Windows servers, Office 365 environment, Active Directory services, LAN/WAN networks, security systems, and desktop support. Specific responsibilities include the following:
-Network Management:
-Overseeing the network infrastructure, ensuring connectivity, security, and performance.
-Troubleshooting network issues, including LAN, WAN, and VPN.

-Microsoft 365 Support:
-Administering Office 365 applications, including email (Exchange Online), SharePoint, OneDrive, and Teams.
-User management (e.g., account provisioning, permissions, and access).

-IP Telephony:
-Configuring, maintaining, and troubleshooting IP telephony systems (VoIP).
-Managing call routing, extensions, and integrations with other systems.

-Desktop Support:
-Providing troubleshooting and technical support for Windows and macOS systems.
-Ensuring proper configuration of hardware and software, including application installations.

-Mobile Support:
-Supporting mobile devices (smartphones and tablets), particularly for email, security configurations (e.g., MDM), and app management.

-Ticket Management:
-Using IT service management (ITSM) tools to track and resolve incidents, requests, and changes.
-Prioritizing and escalating issues as necessary to ensure efficient service delivery.

Due to the nature of this position we are seeking the following qualifications:
• Experience in IT systems administration roles, with a focus on Windows Server, Office 365, Active Directory, LAN/WAN networking, security, and desktop support.
• Experience with Office 365 administration, including Exchange Online, SharePoint Online, Teams, and Azure Active Directory.
• Understanding of LAN/WAN networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP).
• Familiarity with network security principles and best practices, including firewalls, VPNs, intrusion detection/prevention systems, and endpoint security solutions.
• Troubleshooting skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with end-users, team members, and external vendors.

Job Description

• Installs, configures, and maintains the organization's mainframe or mid-frame operating systems.
• Installs, configures, upgrades and maintains workstations and servers. Develops and maintains a comprehensive operating systems hardware and software configuration database/library.
• Installs and upgrades new software systems; reports and recommends resolutions to networking and operating system problems.
• Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
• Monitors and fine-tunes the system to achieve optimum performance levels. Conducts standard hardware and software audits.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's E