Systems Administrator
ZWILLING J.A. HenckelsAbout the role
Systems Administrator
Location: Pleasantville, NY – Hybrid (3 days in office per week)
Department: Information Technology
Reports To: Network & Security Manager (IT Operations Supervisor)
Employment Type: Full-Time
Position Summary:
The System Administrator is responsible for maintaining the reliability, security, and performance of the organization’s IT infrastructure and providing Level 1-3 support. This role oversees servers, networks, applications, and related systems to ensure consistent availability and optimal operation. The System Administrator performs system monitoring, troubleshooting, patching, and upgrades; manages user accounts and access; and supports IT policies, standards, and cybersecurity requirements. The position also partners with internal teams/customers and external vendors to resolve issues, implement new technologies, and support organizational initiatives. Strong problem‑solving skills, attention to detail, and a customer‑focused approach are essential for success in this role.
Key Responsibilities:
INFRASTRUCTURE SUPPORT:
- Asset Management – Inventory/ Purchasing/ Deployment/ Disposal
- Creation and removal of accounts in Windows Active Directory environment.
- Administer, support and build servers
- Virtualization (Hyper-V)
- Domain Controllers
- File Servers and Storage management (including backups - VEEAM)
- Intranet (SharePoint)
- SQL Server
- Special Application Servers
- Maintain security for entire environment (Anti-virus and Security Patches)
- Performing routine audits of systems and software.
- Maintain desktop/laptop/ register builds (Windows 11/10)
- Administer and support Network Printers.
- Administer and support Software Deployment (ManageEngine / InTune) and unattended installations (SCCM).
- Install and configure new hardware and software.
- Apply operating system updates, patches, and configuration changes.
- Responsibile for documenting the configuration of the system.
- Troubleshoot any reported problems.
- Ensure that the network infrastructure is up and running.
NETWORK SUPPORT:
- Administrate network infrastructure (WAN and internet) including:
- Data Center
- Corporate offices
- 20+ Stores
- Remote Access (VPN)
- Assure Network performance, redundancy and security
- Audit support – network scanning
- Router/Switch/Firewall configuration
- WiFi configuration
- Internet Proxy
- Wiring as needed
- Administer and support all Routers Switches.
- Administer and support Network Backbone.
- Administer and support Firewall and VPN Tunnels.
PHONE AND COMMUNICATON SUPPORT:
- VOIP – 8X8
- Mobile Device support and management
- Administer and support Building Security System
CUSTOMER SERVICE:
- Provide technical support
- Handle day-to-day end user support.
- Support access requests for O365 User accounts.
- Coordinate with local and global support to resolve user problems and work within established procedures for user support.
- Communicate effectively with local business areas including corporate office, warehouse(s), 20+ retail stores (MyPOS) and remote users/events (i.e., warehouse sales/roadshow).
- Evaluate, prioritize, and respond to service requests with a resolution.
- Cross train with other team members.
- Be available for on-call duties on nights and weekends when required.
- Perform Ticket Tracking and Follow-up.
- Others:
- Develop and facilitate end user hardware and software training.
- Experience dealing with vendors for support resolution.
- Provide input on IT expenses/budget.
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent technical certification.3+ years related hands-on experience within a professional services environment.
- Knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
- Advanced troubleshooting, resolve remote access issues both software and hardware.
- Must have prior experience working on a Help Desk.
- Intermediate or better knowledge of networking (PaloAlto, Fortinet).
- Intermediate knowledge of Phone Systems (8x8 experience is a plus).
- Must have advanced experience working in a Windows environment (Windows Se
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