Systems Administrator

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

As part of an engaged and diverse team, this position is responsible for designing and ensuring quality Information Technology system infrastructure and solutions to support and enhance the agency’s services that strengthen individuals and families in our community. Primary responsibilities will include, but not limited to, designing, supporting, and monitoring various systems including MS Windows clients and servers, MS System Center (SCCM), SharePoint, Virtualization and Storage solutions, and MS SQL server.  This position will provide 3rd level support on systems issues for the helpdesk staff as well as providing technical knowledge and expertise to IT staff, vendors/partners, and agency staff.  The position requires highly technical and specific knowledge, skills, and experience along with daily decision making. Working with the IT team along with a wide range of customers and meeting deadlines is critical.  The position will have the opportunity to plan, conduct, and lead a range of comprehensive, specialized projects across a variety of technologies.  Troubleshooting, attention to detail, and strong communication skills are paramount to being successful.

Compensation: between $55,500 and $70,213 per year (salary is based on total number of years of relevant experience.
Work Schedule: 40 hours per week

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PREFERRED MINIMUM QUALIFICATIONS

• 4+ years of IT work experience or bachelor’s degree in a technology or related field.
• Experience Level: Previous Enterprise Windows Server support. Previous Helpdesk helpful.
• Valid Driver’s License and acceptable driving record.
• Must be able to lift up to 50 lbs.
• Is dependable and punctual regarding scheduling and attendance. 

PREFERRED KNOWLEDGE/EXPERIENCE

• Computer and Server Operating Systems and Licensing and peripherals
• Computer & Server Hardware
• Windows Desktop and Server Administration
• Business Continuity and Disaster Recovery Solutions
• Microsoft Enterprise Private Key Infrastructure
• MS SQL Server
• SharePoint Administration
• Microsoft 365 Administration
• Hyper-V Virtualization
• SMTP and Email Flow
• Legacy Active Directory and MS Entra Directory Service Administration
• Intune and Legacy Group Policy Administration and Troubleshooting
• NTFS, SSO, MFA and other security-related authentication and authorization tools, configuration, and monitoring
• Enterprise monitoring concepts and tools/suites
• Corporate Phone System Administration
• Command Line Administration and Automation
• Networking Basics
• IT Help Desk Support Fundamentals
• ITIL Processes
• Customer Service Fundamentals 

Essential Duties and Responsibilities

• Infrastructure Implementation - Researches, designs, implements, and supports new solutions and system infrastructure to support the agency needs and goals
• Infrastructure Maintenance - Updates, maintains and drives the evolution of existing systems infrastructures including on premise, hosted and cloud hardware, OS, and software updates/upgrades/patches
• Business Continuity – Documents, develops, implements, and administers disaster recovery systems and business continuity plans in coordination with the Director of Technology
• Virtualization and Storage - Responsible for virtualization and storage infrastructure including Hyper-V technologies and SAN/NAS solutions