Systems Administrator II

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider; we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact
As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client’s network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.

Location and Work Expectations

• This exciting opportunity involves working on-site with various clients throughout the DMV area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry
• Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

What you will be doing

• Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures.
• Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure
•  Maximize Monitoring Platform (CW-Automate) in monitoring endpoints
•  Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.)
•  Ensure Network Infrastructure is secured, up to date, organized and documented.
•  Validate & Test Backup Solutions (File, Image, & Disaster Recovery)
•  Work with Operation teams in maintaining company technology standards
• Work alongside with the Solutions Architect Team in assisting with Analyzing, Designing, & Deploying New Technology
• Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.
• Responsible for keeping Documentation up to date
• Work alongside with Account Management Team in delivering a great client experience in a timely fashion. Create new opportunities, cascade issues, report incidents.
• Work closely with the Dispatch team in meeting client’s schedule expectations.

You’ll be successful in this role if you have experience in/with

• 3-5 years of experience in the field of Information Technology
• General MSP industry knowledge

• Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER

• Ability to administer & audit Office 365 end-user administrations
• Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
• Service and troubleshoot end user issues (computer hardware, OS, software related)
• Superior people skills
• Ability to communicate and cooperate with various departments in order to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor Intermediate to advanced level of Microsoft Platforms
• Intermediate to advanced level of Microsoft Platforms
• This position requires US Citizenship due to government contracts
• Strong problem-solving capabilities
• Valid driving license & traveling required
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

Required language skills

• Ability to communicate professionally, in English, b