System Reliability Technician I

WHO WE'RE LOOKING FOR

Ready to power up Austin, one bike at a time?

The System Reliability Technician I is essential to keeping the Bikeshare program running smooth primarily by ensuring the system’s bicycles are properly balanced throughout the network and e-bikes are kept charged to maximize system usability. Provide simple repairs in the field to bicycles and stations when possible and remove defective equipment to be repaired in the workshop. Evaluate the condition of assets and update their status, submit service requests for repairs or maintenance when needed, and engage with customers to offer friendly assistance. Provide support for special events throughout the community, including nights, weekends, and holidays. This position is responsible for maintaining a safe, inclusive, and fun environment that ensures Bikeshare is an enjoyable place to work for everyone.

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. 

• Operate a non-revenue van, or other non-revenue vehicle, to move bicycles around the community based on the demand, charging and swapping batteries on e-bikes, and cleaning stations/bicycles (power washing, removing stickers, cleaning graffiti, etc.). 
• Maintain and clean the battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas at the main facility to ensure the safety of the team and proper care of the program assets. 
• Provide support for special events during a wide variety of hours and days that may involve shifting regular work hours. 
• Support System Reliability Technician IIs and IIIs during complex operations or projects where support is needed such as station installations, branding of assets, system testing, or other support duties as assigned. 
• Maintain Bikeshare facilities to a high standard of cleanliness, requiring disposal of debris and power washing areas around the stations and docks.
• Must operate in conditions using PPE (Personal Protective Equipment) in a Bio-Hazard environment. 
• Always maintain a safe working environment.
• Takes initiative to resolve problems and/or present solutions with minimal instructions from management.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.  
• Perform other position related duties as required and/or assigned.  

WHAT YOU BRING

• High school diploma or GED.

• Two (2) years of experience with bicycle repair and use preferred.

• Must have a valid driver’s license for the past three years, Class B CDL preferred, and be able to complete a driver safety course provided by CapMetro within the first 90 days. 

• Class A or B Misdemeanor - Disqualified if 7 years or less from date of conviction or deferred adjudication. Submit to CapMetro for review if between 7-10 years since conviction or deferred adjudication or more than 2 convictions in a lifetime. 

• Class C Misdemeanor - Disqualified if more than 2 moving violations in the past 5 years (Any more than one driving safety course taken for a moving violation that appears on a five (5) year record will be treated as a moving violation and will count against the applicant. 

• Ability to pass an agility test and physical exam.

Knowledge, Skills, and Physical Abilities

• Ability to work well independently and in a team environment.
• Ability to communicate effectively with peers, management, and patrons.

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

Work is generally performed at the noted locations in which there is minimal exposure to unpleasant and/or hazardous working conditions using company vehicles to go to and from these locations. This position involves multi-tasking based on priorities and timelines that can change periodically based on the Company needs. To work in this position, you will need to be able to walk, bend, stoop, balance, crawl and reach for at least 8 hours a day; operate heavy equipment; work in varying weather conditions; lift a maximum of 80 pounds without assistance; be comfortable and able to climb up and down an 8-foot ladder; and to work independently without direct supervision from CapMetro Bikeshare facilities. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described. Incumbent may be subject to drug and alcohol testing in accordance with CapM