System Administrator - ITSD

Secure our Nation, Ignite your Future

ManTech is seeking an Information Technology Service Desk (ITSD) Systems Administrator to support our Marine Corps Intelligence Activity contract on MCB Quantico

This role requires an active DoD TS/SCI clearance.

General Responsibilities:

• First line of defense of Incident Response for the Command

• Maintain multiple networks for over 600 users

• Standard hours, 8 hours/day – 5 days/week, with potential to come in early or stay late with scheduled and unscheduled maintenance requirements

• Assist in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systems in an enterprise environment

• Ability to use Microsoft Service Manager, Remedy, ServiceNow, or other ticketing system to create, update, monitor, and close tickets

• Diagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory environment providing first call resolution to incident reports and requests for service.  Escalate all issues that cannot be resolved

• Open an incident response ticket for all incidents and open a service ticket for all service requests.  Monitor all tickets from creation to resolution to closure

• Assist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring data

• Brief leadership on the health of systems, individual and/or enterprise

• Support Accreditation efforts, to include STIGS, POAMs, SAARs, and other critical processes

• Providing user support, guidance, troubleshooting, and training

• Recommending and implementing upgrades, patches, new applications, and new equipment

• Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)

• Other duties as required

Mandatory Skills Requirements:

• TS/SCI Clearance

• Meet DoD 8570 IAT Level II requirements (for example, must have and maintain active Security + CE, Microsoft certificate, and at least 3 years in IA technology or a related area)

• Active directory (user account creation, password resetting, PKI setup, group policy, etc..)

• Set-up, configuration, and support of internal and external networks

• Identifying and analyzing systems requirements

• Developing and maintaining system applications/security/network configurations

• Troubleshooting network performances issues

• Providing user support, guidance, troubleshooting, and training.  Could be over the phone, in person (over the shoulder), creating training documentation (physical or web based), through virtual meetings, IC Clear, Skype (or other chat), or other available methods

• Recommending and implementing upgrades, patches, new applications, and new equipment

• Developing and maintaining disaster recovery solution and documentation

• Ensuring proper documentation, coordination, and maintenance of multiple systems

• Respond to, incidents, change requests, and service requests making sure to follow up with the customer to ensure completion

Other Skills Preferred:

• Knowledge of standard DoD and Marine Corps concepts, practices, and procedures.  Familiarity with Navy/Marine Corps interoperability requirements is preferred

• Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePoint

• PowerShell scripting using any/all the respective plugins related to the applicable technologies

• Working knowledge of DoD STIGs related to the applicable technologies and how to implement, mitigate, and write POAM statements

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.