System Administrator I (Remote)

<h2><strong>Job Description</strong></h2> <div>Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</div> <h2><strong>Job Responsibilities</strong></h2> <p>This role is expected to be able to resolve the following technical issues with little or no assistance:</p> <ul> <li>Workstation operating system issues of any kind.</li> <li>Printer issues of any kind.</li> <li>Standard business application (Office, etc.) issues of any kind.</li> <li>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li> <li>M365 administration issues of any kind.</li> <li>Server issues of any kind.</li> <li>Basic and intermediate networking issues.</li> <li>Escalation point for technicians.</li> </ul> <p>Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</p> <h2><strong>Job Qualifications</strong></h2> <ul> <li>Experience with Windows and Mac OS troubleshooting.</li> <li>Experience with Server 2016 through 2025.</li> <li>Experience with VMWare and Hyper V Virtualization.</li> <li>Experience supporting Azure.</li> <li>Proficient in Microsoft Entra Admin Center.</li> <li>Minimum of three years experience in IT Support or a similar role.</li> <li>Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li> <li>Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.</li> <li>Experience with Managed Service Providers (MSPs) is highly desirable.</li> <li>Active Server Certifications are preferred.</li> </ul> <h2><strong>Job KPI's</strong></h2> <ul> <li><strong>CSAT:</strong> Scores filled out by clients using the rating system in tickets.</li> <li><strong>Quality Score:</strong> Assessments performed by the training and quality team.</li> <li><strong>Utilization:</strong> Hours entered into tickets in the ticketing system.</li> <li><strong>Hours / Ticket:</strong> Average number of hours entered per service