Job Category:

Information Technology

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The System Administrator I is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This roles involves providing technical support to end-users, troubleshooting system issues, and ensuring the overall stability and security of the organization's IT infrastructure environment.

Minimum Job Qualifications

• Licensure or other certifications: At least one active certification in one of the following areas: Cloud Technologies (AWS or Azure), Windows Server technology, VMware VCP, or Epic.

• Educational Requirements: High School Diploma

• Minimum Experience: Two (2) years of experience providing advanced technical support for server environments required in a complex 24x7 environment

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Functional knowledge of server hardware, virtualization, and cloud computing.

• Strong understanding of operating systems, networking, and system administration concepts.

• Experience with maintaining enterprise grade backup systems and troubleshooting backup storage problems

• Functional knowledge with Microsoft 365 products, Active Directory, Teams, Group Policies, and MS SQL Server

• Thorough understanding of TCP/IP networking knowledge, including DNS, DHCP, WINS, FTP

• Intermediate knowledge and experience managing and maintaining virtualization technologies such as VMware, Microsoft Hyper-V, or Cloud based Infrastructure. 

• Experience with VBScript, PowerShell, and batch file scripting

• Must demonstrate advanced diagnostic and troubleshooting skills 

Essential Tasks and Responsibilities

• Maintain accurate and up-to-date documentation for system configurations, processes, and procedures. Create and update user guides and knowledge base articles.

• Coordinates appropriate internal and external resources to deliver high quality technical service delivery, minimizing risks to technical infrastructure and patient care.

• Collaborate with other IT staff and departments to resolve technical issues and improve system performance.

• Ensure the availability and reliability of servers, networks, and associated systems.

• Basic knowledge of Active Directory (Cloud and On Prem) support and troubleshooting including management of group policies.  Assists with the maintenance Cloud, Virtualization, and Storage Area Networks. 

• Perform routine system administration tasks, including system monitoring, patching, and updates.

• Basic to Intermediate knowledge of at least one scripting language such as PowerShell.

• Diagnose and resolve hardware, software, and systems issues in a timely manner. Escalate complex issues to higher-level team members when necessary.

• Support and Maintenance of Cloud Environments such as AWS, Azure, M365. Conduct regular system backups and implement disaster recovery procedures.

• Enhance expertise and mastery in specialized domains such as Virtualization, Storage technologies, Disaster Recovery Technologies, and Encryption to elevate knowledge and proficiency

• Experience in Management and reporting in the following technologies: Cloud, Virtualization, Storage Area Networks, Disaster Recovery, Backup 

• Participates in Triage and after hours On Call Rotation

Physical Demands

• Weight Lifted: Up to 50 lbs, Frequently 31-65% of time

• Weight Carried: Up to 50 lbs, Frequently 31-65% of time

• Vision: Heavy, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Frequently 31-65%

• Job Requires: