SVP, Credit Account Management Strategy & Analytics

Job Description:

Role Summary/Purpose:

The SVP, Credit Account Management (AM) Strategy & Analytics role will lead a team of credit professionals focused on development of credit account management strategies for all existing accounts across all business platforms. This role reports to the Head of Account Management & Transactional Fraud. This SVP’s responsibility area spans credit programs across credit line management, closures, and authorizations. This SVP will interact with credit leadership, senior portfolio leads, technology functions, governance functions and other business partners to drive strategies leveraging advanced data analytics and tools. This role will play a key role in AM’s imperative to improve customer experience, and drive accretive P&L performance by way of data and technology led transformation.

This leader has responsibility for managing credit exposure for ~70Mil active Synchrony customers through credit line increase programs (proactive and customer requested), credit line decreases and closures, upgrades from private label to dual card/cobrand, and overlimit and delinquent authorizations. This role requires expertise in and leadership of teams using advanced statistical and analytical tools to develop Credit strategies.  It requires understanding of Credit Models, and governance of Credit Models and Credit Strategy. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

Lead a team of senior people managers to develop and drive account growth and loss mitigation strategies, leveraging advanced analytics and data sciences to improve customer experience, as well as maximize P&L performance within SYF’s risk appetite

• L3 owner for Account Management Credit Strategy -- Responsible for leading sub-functions involved in development, execution, monitoring and governance of credit strategies spanning credit line management, closures, and authorizations for existing accounts across all business platforms and products

• Evaluate opportunities / take proactive actions based on market conditions, competitive landscape, individual product/portfolio dynamics, as well as collaborate with Portfolio Credit Managers for specific portfolio opportunities

• Keep abreast of best in class account management practices, and seed change in practices across the team

Drive innovation to improve our decisioning prowess and enhancing customer experience

• Lead Business Owner for Synchrony’s PRISM strategic initiative to enhance accretive decision making, through data and technology improvements, as well as customer experience by adding contextual informational attributes at the point of Account Management decisions

• Work within the agile technology framework  by engaging with the Technology teams, Product Owners, and agile teams to provide clear direction on business requirements on features and prioritization that drive functionality to end vision

• Partner with modeling teams to enhance / initiate next generation models for use in credit strategies, as well as provide robust monitoring, deep dive analysis into strategies to promote leading model risk practices within the function

• Drive innovation and operational efficiency by driving exploration of new analytic methodologies, tools, data attributes for onboarding in credit strategies and processes

As a key member of the Account Management Working Group, administer delegated investment authority with regards to credit strategy changes

• Actively manage the portfolio to deliver our Synchrony’s targeted long-term loss rates and Op Plan targets

• Manage growth trajectory carefully/opportunistically to achieve Synchrony’s growth goals

• Support delivery of Synchrony’s strategic goals through the levers of Account Management growth and loss mitigation programs

Deliver strong operational excellence with a governance mindset, and lead examiner reviews

• Maintain / enhance portfolio monitoring and governance procedures, as well as support internal 2nd and 3rd line of defense reviews and lead external regulatory exams for Credit Account Management

• Partner internally and cross-functionally to drive sustainable, effective risk management practices, with a