SVP, Claims

Division or Field Office:

Claims Division

Department of Position: Claims 

Work from:

Corporate Office in Erie, PA (Millcreek Westport Office)  

 

 

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

Leads the corporate strategy for claims operations, both field and corporate functions, including claims policies, programs and procedures, ensuring adherence to the corporate philosophy and service standards. Oversees the measurement of the success of company claims operations, including productivity, loss and expense activity, and customer service delivery.

 

 

There are two positions available.

 

 

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Provides leadership and direction for multiple departments.  Builds and leads a high performing team, including internal and external resources, to deliver results.  Drives decisions reflective of the divisional strategy.  Establishes performance standards.  Evaluates the organizational structure and performance of the division to ensure that it is efficiently planned, staffed and trained for maximum productivity and service delivery.  Identifies pipeline of succession candidates for all functions within the division.
• Responsible for the financial management of the division, including cost-control and budgeting activities.  Analyzes financial reports and related trends and data, to identify ways to increase revenue and decrease costs. Works with staff to prepare and meet operating budgets and create and implement programs to improve operational efficiency. Oversees key contract negotiations with vendors.  Ensures commitments, pricing and deliverable are met. 
• Participates with executive management and the senior leadership team in the development and execution of the divisional strategy. Collaborates with division and cross-enterprise leadership to ensure that divisional and organizational objectives and operating requirements are met, aligned with corporate strategy, and implemented within the context of ERIE’s vision and mission.
• Oversees the prioritization of major, discretionary technology initiatives. Ensures the teams are utilizing state of the art techniques, tools and technology to perform efficient, timely and effective analyses. Encourages and promotes innovation.
• Participates with executive management in developing company-wide policies and operating policies related to the division. Ensures that all company and division policies, plans, and objectives drive compliance with relevant state and federal regulations, are clearly understood, and effectively applied across the division.
• Ensures executive leadership is fully informed of the state of the division and any i