SVP, Chief Communications Officer

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Experian is seeking a highly strategic and visionary Senior Vice President, Chief Communications Officer for North America to lead all aspects of external communications and reputation management across the region. This executive will also play a key role in shaping and driving global communications initiatives in partnership with senior leadership.

This leader will be responsible for protecting and enhancing Experian’s brand, guiding external narrative, navigating a rapidly evolving media landscape, and advancing our reputation as an industry leader and advocate for consumers. The CCO for NA will oversee corporate storytelling, media relations, crisis and issues management, executive visibility, and thought leadership efforts that reinforce Experian’s purpose and competitive differentiation. This role will work closely with the Global Chief Communications Officer.

The position will report to the CEO of North America.  

Key Responsibilities:

• Lead External Communications for North America: Direct comprehensive external communications strategies and initiatives, ensuring alignment with organizational goals and messaging.
• Global Influence & Collaboration: Partner with global CCO and other global communications leaders to shape communications priorities, manage issues, drive consistent reporting and leverage best practices across markets
• Brand & Reputation Management: Safeguard and enhance Experian’s brand and reputation by proactively managing external perceptions and reinforcing key narratives.
• Crisis & Issues Management: Oversee crisis communications and issues management, providing strategic counsel and rapid response to protect the company’s interests.
• Executive Communications & Thought Leadership: Develop and amplify executive voices through thought leadership opportunities, speeches, and high-impact public engagements.
• Media Relations Oversight: Manage media relations efforts, cultivate relationships with key journalists and outlets, and ensure effective coverage of Experian’s news and initiatives.
• Team Leadership: Lead, mentor, and inspire a high-performing communications team, fostering a culture of excellence and collaboration.
• Stakeholder Partnership: Partner closely with Legal, Compliance, Government Affairs, HR, and business unit leaders to anticipate communications needs and ensure aligned messaging.

Qualifications

• 15+ years of progressive experience in corporate communications, public relations, or related fields, with at least 7 years in a senior executive leadership role.
• Experience within a highly regulated, consumer-focused, or technology/data-driven industry strongly preferred.
• Proven success managing external communications for a large public company.
• Expertise in crisis management, executive communications, and brand reputation strategy.
• Exceptional storytelling, strategic planning, and executive influencing skills.
• Ability to navigate complex stakeholder environments and communicate with clarity, diplomacy, and impact.
• Strong media relationships and deep understanding of the North American media ecosystem.
• Bachelor's degree required; advanced degree preferred.

Location

• Costa Mesa, California or close to one of our North America hubs (New York City, Chicago, San Jose, Austin, Allen)
• Periodic travel required

Additional Information

Benefits/Perks:

• Comprehensive executive level total rewards package
• Flexible time off including unlimited vacation, volunteer time off, and 12 paid holidays
• Core benefits including medical, dental, vision, and