Sustaining Engineer – Modeling Support

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in theGartner® Magic Quadrant™for 2026– the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
 
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. 
The Modeling Sustaining Engineer is a hands-on role responsible for diagnosing, troubleshooting, and resolving complex production issues related to customer decision models, data pipelines, recommendations, and business logic running on the Aera platform. This is a cross-functional role where you will partner closely with Customer Success, Product, Engineering, and Modeling teams to identify root causes, drive resolutions, and improve platform reliability.
The ideal candidate combines strong analytical skills, data modeling expertise, and a deep understanding of enterprise business processes. You will become a subject matter expert (SME) for customer implementations and platform modeling capabilities.