Surveillance Assistant Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

 

The following and other duties may be assigned as necessary:  

 

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.

- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 

- Assists in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.

- Assists with the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.

- Safeguards company assets at all times.

- Submits all appropriate reports when incidents, infractions, and violations occur.

- Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.

- Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manger/Manager and Director of Surveillance.

- Review financial reports to ensure Surveillance operation efficiency and quality control.

- Conduct, supervise and prepare reports relating to any incident that is reported.

- Assists with the management of attendance and time records.

- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

- Maintains strict confidentiality in all departmental and company matters.

 

SUPERVISORY RESPONSIBILITIES                                               

 

This job may or may not have supervisory responsibilities.

 

- Responsible for staff development and training programs.

- Responsible for rewards and recognition program to maximize employee engagement.

- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

- Manages work procedures and expedites workflow.

- Provides recommendation for employee performance (disciplining, coaching, and counseling).

 

LANGUAGE SKILLS

 

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.  

 

REASONING ABILITIES 

 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

 

CERTIFiCATES, LICENSES, REGISTRATIONS

 

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