SUPV GAMES DR

JOB SUMMARY:

The incumbent in this position is responsiblefor developing an environment that creates excitement for guests and teammembers, promoting and retaining a highly skilled work force, placing specialemphasis on security of Caesars assets. This position is also responsible fordealing casino games as assigned in order to provide a courteous andentertaining experience for Caesars Entertainment guests and generate revenuefor the department

 

KEY JOB FUNCTIONS:

·        Displays a working knowledge of alltable games, house rules, counting methods and procedures covering each.

·        Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity.

·        Responsible for actively building andretaining customer relations.

·        Hires, trains, motivates, evaluates,and supervises assigned personnel; coaches for success and continuingimprovement of team member skills.

·        Assures that all coin and check racksare filled at all times.

·        Settles disputes that arise fromguests in the Table Games area, referring those that are very difficult to theGames Manager or Director, Table Games.

·        Assures guest development by 1)interacting with guests, 2) modeling interactive skills with guests and fellow teammembers and 3) making comp decisions.

·        Remains alert to any unusual orquestionable activities being displayed by any Table Games employee or gamingguest and reports any situations to assigned superior.

·        Observes problems or differencesbetween Table Games team members and gaming guests and provides assistance ifnecessary.

 

EDUCATION and/or EXPERIENCE:  

·        High School Diploma or equivalent; CollegeDegree preferred

·        Two or more years dealing experiencepreferred, with excellent guest service background

 

QUALIFICATIONS:

·        Literate and fluent in English

·        Good communication skills, both verbaland written

·        Good interpersonal skills, with emphasisin relationship building

·        Good problem solving skills

·        Good customer service skills, bothinternal and external

·         Ability to communicate clearly and tactfully

·        Ability to add accurately and figurepayoffs

·        Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business

·        Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.  

·        Adheres to all regulatory, company anddepartment policies and procedures

 

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

·        Mustbe able to stand or walk for long periods of time (4 hours).

·        Visual and auditory range must includeimmediate environment.

·        Mobility to move about the property

·        Musthave the manual dexterity to operate a computer and other necessary officeequipment.  

·        Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.

 

Positionsthat have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.<