Supv, Field Operations - (Juneau, AK)

GCI's Supv, Field Operations will directly supervise and manage the technical workforce responsible for the installation, maintenance, and repair of telecommunications infrastructure, ensuring service excellence and operational efficiency. This position is focused on training, developing, and mentoring the team while ensuring compliance with company standards and regulatory requirements.  ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.
• Responsible for ensuring an adequate and qualified workforce to meet the operational requirements of all relevant contracts. This includes ensuring technicians working on, around, or in all relevant facilities, along the DOT corridor, or in any applicable areas are compliant with the necessary contractual and regulatory standards.
  1. Drug Testing Requirements: In alignment with all  relevant contracts and other relevant business agreements, the management team must ensure technicians comply with all required drug and alcohol testing protocols. This includes participation in both DOT and non-DOT drug testing programs. Technicians may be subject to the following testing conditions:
     1. Pre-employment testing
     2. Random testing
     3. Reasonable suspicion testing
     4. Post-accident testing
     5. Return-to-duty testing
     6. Follow-up testing
  2. It is the responsibility of the Field Operations Management team to maintain an adequate workforce capable of meeting these testing requirements and to support compliance as stipulated in all contracts.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
  • An ability to effectively convey technical information, concepts, and expectations in a clear and concise manner to a range of technical and non-technical audiences (i.e., technicians, customers, contractors, utilities, other internal and external stakeholders).
  • Ability to accurately convey technical information clearly and concisely in work orders and follow-up reports.
  • Ability to accurately articulate information in presentation format in fro