Support Trainee

<p></p> <p><strong><em>OUR MISSION</em></strong></p> <p><strong>At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.</strong></p> <p>&nbsp;</p> <p><strong><em>ABOUT US</em></strong></p> <p>Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.&nbsp;</p> <p>&nbsp;</p> <p>Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.</p> <p>&nbsp;</p> <p><strong><em>CORE VALUES</em></strong></p> <p>One Team. One Redwood</p> <p>Make Your Own Weather</p> <p>Obsess over Customer Success</p> <p>Work the Problem</p> <p>Be Curious</p> <p>Own the Outcome</p> <p>Respect Each Other</p> <p>&nbsp;</p> <p><strong><em>YOUR IMPACT</em></strong></p> <p>The Support Trainee is an entry-level position within the Customer Support organization. In this role, you will participate in a structured training program designed to build foundational knowledge of Redwood’s products, support processes, and the technical concepts needed to succeed in a customer-facing technical role. The purpose of the position is to learn, practice, and gradually apply troubleshooting and ticket-handling skills under guided supervision, with the goal of transitioning into a Level 1 Support Representative when ready and when opportunities arise.</p> <ul> <li>Learn and complete all modules included in the Support Trainee Program, including Redwood product knowledge, support workflows, and troubleshooting methodologies.&nbsp;</li> <li>Study and build basic understanding of relevant technologies such as databases, operating systems, networking, APIs, and security fundamentals.&nbsp;</li> <li>Successfully complete required knowledge checks, tests, or practical assessments.&nbsp;</li> <li>Participate in training sessions, shadowing opportunities, and reviews of real support cases.&nbsp;</li> <li>Observe senior agents and Team Leads to understand ticket handling, customer communication, and troubleshooting techniques.&nbsp;</li&