Support Services Supervisor - Couriers

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Logistics Supervisor to join our team in Anchorage, AK.

In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".

Work Schedule: Monday to Friday, 10:00 am to 7:00 pm additional days and hours may be required as business needs

*4 Days Boise 1 Day Pocatello*

Work Location: Boise, ID and Pocatello, ID

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.  For more detailed information, please click here. 

Requirements:

• High School Diploma required. Associate's Degree preferred.

• 3 years of experience in a related field

• Requires a Valid Driver's License along with a clean driving record

• 1 year prior supervisory or leadership experience preferred

• Familiarity with logistic operations as well as policies and procedures is preferred

• Strong computer skills and working knowledge of Microsoft Office

• Excellent communication skills; both written and verbal

• High level of attention to detail with strong organizational and prioritization skills

• Utilize route management software to schedule, coordinate and dispatch specimen pickups

• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)

• Responsible for specific service area to ensure best possible solutions for client

• Achieve location productivity and expense targets while meeting customer expectations

• Ensure a balance between customer response time, accuracy and cost/productivity targets

• Follow standard procedures for field requests for service and dispatching calls

• Problem solve and provide potential resolutions for any specimen related issue

• Utilize multiple databases to process requests and inquiries

• Performs a variety of administrative/clerical duties as needed

• Strong critical thinking skills with the ability to make decisions in a fast paced environment

• Ability to handle the physical requirements of the position

Job Duties/Responsibilities

• Supervise the day to day operations of the non-technical staff for the Logistics department including Couriers, Dispatchers, Contract Workers and some remote employees

• Directly supervise, train, and mentor non-technical personnel of the department

• Monitor daily workflow in the lab and schedule adequate coverage

• Responsible for ensuring all shifts in the department are properly staffed

• Research and resolve any production errors while escalating when necessary

• Engage in continuous process and service level improvements

• Perform quality assurance checks to ensure efficiency and accuracy

• Prepare and maintain Quality Assurance records and documents

• Meet regularly with direct reports to provide coaching and feedback for their development

• Responsible for administering and managing policies and procedures

• Process and maintain payroll and personnel files

• Perform administrative duties as needed

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment