Support Services Flow Coordinator - PT - Evening - TJUH

Job Details

The Patient Flow Coordinator supports the daily operations of the Patient Flow Management Center. Orients, coaches, evaluates and schedules the Patient Flow Coordinators to ensure patients are placed in a timely manner across the TJUH, Inc. Division 24 hours per day/ 7 days per week. Monitors the C.O.R.E. tiles in order to expedite and prioritizechallenges with high occupancy and over-utilization of resources. Coordinates and communicates with key personnel and depatments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation and the Jefferson Transfer Center. Participates in bed coordination for the most efficient bed utilization 24 hours per day/ 7 days per week.

Job Description

Activities

• In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in care using the C.O.R.E. Tiles
• Maintain patient throughpout and continually evaluate bed placement progress according to the institution’s Patient Flow Plan.
• Coordinates Direct Admissions, including urgent and scheduled, and contacts patients and family members when the appropriate bed is available. 
• Orient, coach, evaluate and schedule Patient Flow Coordinators. 
• Participates in projects, data collection and other activities designed to enhance bed operations.
• Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner.
• Monitor the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs.
• Provide leadership for Patient Flow Coordinators and work with PFMC and C.O.R.E. colleagues to address patient flow issues.
• Assist PFMC and C.O.R.E. Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.
• Assist PFMC and C.O.R.E. Leadership in developing strategies to manage surge in patient volumes.

• Specific Actions/Decisions:

• Assign beds to patients from all clinical departments, direct admissions, and external transfers based on defined workflow.
• Liaise with PFMC and C.O.R.E. staff and providers regarding administrative priorities and synchronization based on system needs.

High School Diploma Required

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more