Support Services Coordinator - Full Time; 6171-209-A

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Our program helps individuals and families move beyond emergencies to more stable and stronger home lives. COS encompasses the following three components.
• Health and Wellness Services engages the community in interactive health and wellness workshops, support groups, events and resource fairs that cover daily needs including healthy living, COVID 19 and parenting.
• Community Outreach Centers (formerly walk in center). Our Outreach Specialists assess the individuals needs and respond with information, resources, and limited financial assistance.
• Food Resource Services operates a network of 20 food pantries (in partnership with parishes in the Diocese of Brooklyn). Our network helps distribute more than 3 million meals to 300,000 people. Meals include shelf stable items, dairy, meats and fresh produce. Health and Wellness Services engages the community in interactive health and wellness workshops, support groups, events and resource fairs that cover daily needs including healthy living, COVID 19 and parenting.

STATEMENT OF THE JOB:
The Support Services Coordinator will work as part of a team of passionate and dedicated professionals providing effective services and advocacy to ensure clients’ well-being, safety, and the greatest degree of independence possible. The Support Services Coordinator, will regularly report to the Community Center Director and work collaboratively with Community Outreach Workers, Catholic Migration Services, Asylum Seeker programs and Moving Forward to collect the necessary information and proper documentation for initial and renewal applications. In addition, they will organize and maintain CCBQ benefits tracking spreadsheet, as well as enter all work into data tracking system including the progress and outcomes of submitted applications.
• Evaluate client needs and eligibility for public and private benefits and other applicable government programs
• Apply for and maintain government and private benefits for clients, such as Medicaid, SNAP, SSI, Access-A-Ride, unemployment etc.
• Conduct follow-up to ensure clients receive the correct amount of monthly benefits in a timely manner, and help to resolve cases in which this has not occurred
• Utilize mRelief (Johnny lite) system to set appointments for clients, upload documents securely etc
• Performs other related duties as requested or assigned.

QUALIFICATIONS:
• Bachelor’s degree in public administration or other related fields preferred or an associate’s degree with an additional 2 years’ experience coordinating benefits.
• Able to work flexible hours and days – including weekends/evenings/holidays according to needs of program.
• Familiarity with public and private benefits available in NYC (ACESS-NYC portal); experience applying for and maintaining benefits strongly preferred.
• Bilingual English/Arabic, English/Cantonese/Mandarin, English/Spanish, and/or English/ Russian preferred
• Must be able to Frequently lifts and/or moves up to 20 pounds.
• Able to travel to multiple locations within the five boroughs as needed.

BENEFITS:
We offer competitive salary and excellent benefits including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:
www.ccbq.org EOE/AA.