Support Operator - Associate

Job Summary

Performs on-the-job training for call center operator staff and aides supervisor or associate in clerical duties. Responds to incoming calls, emergency codes/alarms, and pages and contacts the appropriate personnel as indicated by the situation.

Essential Functions
 

• Responds to incoming codes, alarms, pages, messages, and contacts appropriate person as indicated by the situation.
• Demonstrates ability to interpret and execute emergency code procedures, utilizing both primary and secondary call center systems without error.
• Communicates necessary information to departmental staff members, management, and emergency personnel.
• Contact personnel through beeper paging, intercom announcements, and phone calls upon request.
• Utilizes technical and procedural process for paging during emergency and on-call situations.
• Assists Support Operator Senior with on-the-job training for call center operator staff, using an objective-based program.
• Answers diverse incoming calls in busy call center environment.
• Accesses pertinent information using Xtend Communications windows based software with ACD integration.
• Assists supervisor and/or senior with clerical duties, such as maintaining operator and training manuals, and helping with special projects.
• Appropriately documents and effectively tracks problem situations; maintains logbooks and forms.

 

Physical Requirements
 

 

Fast paced call center environment with constant telephone ringing and distractions. Most of the day is spent sitting. This position requires a high degree of proficiency in verbal and written communications. Must be available to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must be able to reach above head; read various prints and alarm panels at a distance of two to three feet; work through loud noises.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation
 

Base Pay: $17.50 - $26.25 hourly

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more
 

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program


Education, Experience and Certifications
 

High School Diploma or GED required. One year minimum experience as a hospital switchboard/paging operator is preferred.

 

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.