Support Generalist - TS/SCI w/Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Highly Compensated Administrative Services

Job Qualifications:

Skills:

Calendar Management, Communication, Microsoft Outlook, Office Administration

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Discover a career that is challenging, impactful, and mission-critical. Join our team as a Support Generalist and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.

HOW A SUPPORT GENERALIST WILL MAKE AN IMPACT:

• Working in a discreet environment handling sensitive and personal information daily

• Completing transactional duties with special attention to detail, being organized, and multi-tasking

• Interacting with our ongoing POC customers, team members/Leads, and employees via phone, Skype or email

• Handling and receiving incoming and outgoing correspondence

As a Support Generalist, your day-to-day responsibilities will include:

• Provide support expertise to customers across the enterprise to satisfy moderately- complex to complex specialized customer requirements in all areas of support

• Must build and maintain relationships with counterparts, colleagues, and internal/external commercial service providers, and other government agencies

• Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines

• Resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements

• Work from established SOP's as well as with contract and staff team members to critically think through solutions for non-routine cases or issues

• Process various forms and authorization memos in support of dynamic requirements for customers

• Analyze and manage large volumes of data to identify trends and make recommendations on processes

• Develop and provide subject matter expertise in assigned support disciplines

WHAT YOU'LL NEED TO SUCCEED:

• The position requires an active TS/SCI with Polygraph security clearance

• The position requires HS Diploma and four (4) years of relevant experience or equivalent combination of education and experience, preferred that at least two (2) of the four (4) years experience with supporting the customer

• Proficient Word, Excel, Outlook, PowerPoint

• Able to perform duties with minimal supervision and some team interaction

• This position is on customer site

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

OpportunityOwned #GDITCareers #WeAreGDIT #CompanyWithASoul #EAPolyReferrals2023 #AdminPoly2023 #IntelAdminJobs #Jet

The likely salary range for this position is $107,432 - $152,909. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and