Supply Chain Customer Service Manager

Supply Chain Customer Service Manager

Position Summary:

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

This 206,878 square-foot facility, located in the Philadelphia area is Catalent’s global Center of Excellence for Clinical Supply Packaging.  Catalent offers GMP secondary packaging and clinical labeling services throughout our global network. Packaging can be configured to hold a single product, or multiple products as determined by study requirements. We offer manual patient kit assembly along with semi-automated and automated wallet sealing and high-speed automated carding to meet the needs of studies of all sizes. For temperature sensitive products and those with minimal to zero allowable time out of environment, we can perform secondary packaging in refrigerated and frozen packaging rooms or over dry ice depending upon your project needs.  Using our Clinicopia global labeling system with its multi-lingual label phrase library we can design single panel, booklet labels or our unique Peel-ID™ safe storage labels for your studies. Single panel and Peel-ID™ safe storage labels can be conveniently reviewed and approved online via our Fusion portal before being printed and inspected at our facilities.

Catalent Pharma Solutions in Philadelphia, PA is hiring a Supply Chain Customer Service Manager. The Manager is responsible for executing and supporting the Philadelphia supply chain teams relating to customer service excellence at both local and global levels with clients, projects with vendors and operations.

This is a full-time, salaried role, on-site.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role:

• Provides overall management and leadership of the Supply Chain Project Managers (SCPMs) and Distribution Project Coordinators (DPCs) focused on providing excellent service guided by Catalent’s patient first culture; Management responsibilities include professional development, performance appraisals and employee counseling direct reports
• Creates, monitors and reports the performance metrics for the Distribution department
• Identifies and implements process improvements across the Pre-Distribution Department as well as other departments when necessary
• Makes client policy recommendations that align with the strategic direction of the company and/or provide better service to our clients
• Attend customer meetings, create content, lead meetings, team calls, site visits and drive actions as a result
• Creates a unified team through effective communication, team building, motivation and recognition
• Leads client service improvement projects through effective project management and leadership
• Manage distribution client and regulatory audits/tours
• All other duties as assigned

The Candidate:

• College degree with at least four years of experience is required
• At least two years of experience with CAPA, investigations, or manufacturing quality assurance is preferred
• At least five years of supply chain/technical experience in a regulated GMP environment is preferred; Pharmaceutical industry is preferred
• Distribution and cold-chain experience is preferred
• Required Leadership skills include excellent interpersonal and communication skills with cross-functional teams, the strong ability to lead, mentor, train,  motivate, direct and empower a team, influence and lead change, and contribute strategic, analytical insight for problem solving and work with the team to identify gaps and develop continuous improvement suggestions/ideas
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
• Individual may be required to sit, stand, walk regu