Supervisory Program Analyst

The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery. The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our Supervisory Program Analyst position.

General Statement of Duties:

The Supervisory Program Analyst will report to the Director for Center for Operation. The work of the Supervisory Program Analyst includes the administration and performance of analytical and evaluative work related to the development, execution and evaluation of operating programs in a major department or in a substantial and complex segment of a large department. A Supervisory Program Analyst plans and performs analytical and evaluative work involved in identifying operational problems affecting the efficacy of main-line operating programs. He/she administers collection of information about program operations and the extent to which statutory, professional, or other requirements are being met, formulates recommendations for changes in program policies, procedures, content, methods and/or management processes and prepares new or revised policies and procedures. He/she directs a subordinate staff. Some originality is required in dealing with unusual, incomplete or conflicting data; unusual conditions are referred to the supervisory officials at the next higher level of authority. An incumbent independently conceptualizes, organizes and carries out most work assignments under minimal supervision. Special assignments are outlined by program officials and/or subject-matter specialists in terms of the end product required. Work progress and accomplishment are reviewed in work conferences and regularly scheduled meetings during which completed work is assessed, evaluated and work efforts redirected, if necessary.

Examples of Duties:

• Plan and perform analytical and evaluative assessments of departmental operations, providing recommendations for ensuring compliance with established policies and procedures.

• Participate in implementation and refinement of department-wide performance evaluation and operation assessment frameworks.

• Provide senior leadership with actionable insights and recommendations for performance improvement, derived from both qualitative and quantitative data analysis on program and operation outcomes and audit findings.

• Develop and propose recommendations for revisions to operation policies, procedures, content, methods and management processes, including drafting new or revised policies and procedures.

• Design and implement coordinated reporting systems and dashboards for departmental programs and operations. 
• Serve as a central point of contact for audit planning, response coordination, and follow-up. Work with relevant leads to collect necessary audit documentation, ensure its accuracy before submission, and monitor the implementation of audit response actions. 

• Serves as liaison to coordinate and implement new initiatives and projects to strengthen, integrate, and optimize departmental processes and workflows including hiring, facility maintenance, etc.

• Prepares project proposals (including project plans, charters and budget requests) for the introduction of new initiatives and implementation of new systems, or upgrades to existing systems.

• Initiates contracts, oversee ongoing interactions with contractors and vendors, ensuring compliance with contractual terms and conditions. 

• Performs related work as required.

Essential Knowledge, Skills, and Abilities:

Thorough knowledge and understanding of the substantive nature of departmental programs and the interrelationships among them, including knowledge of the principles and practices of public administration; good knowledge of the principles, concepts, methods and techniques of program analysis, including understanding of personal-computer-based and mini-computer-based database management information systems, general computer operations and pertinent statistical, accounting, budgetary and economic principles and techniques; analytical ability and skill in