Supervisory IT Specialist (CRM Program Architect), (IS-2210-14)

Application Deadline: 25 April 2025

Department: Office of Digital Transformation

Employment Type: Full Time

Location: Washington, DC

Reporting To: Chief, Engagement Solutions

Compensation: $142,488 - $185,234 / year

Description

OPEN DATE: March 25, 2025           CLOSING DATE: April 25, 2025POSITION TYPE: Trust FundAPPOINTMENT TYPE: IndefiniteSCHEDULE: Full Time DUTY LOCATION: Washington, DC
Position sensitivity and risk: Non-sensitive (NS)/High Risk

Open to all Qualified Applicants 

What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).  Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States.  Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. 
• May serve an 18-month probationary period for new supervisors.

OVERVIEW

This position is located in the Office of Digital Transformation (ODT), Office of the Under Secretary
of Administration (OUSA) Smithsonian Institution (SI).

The Smithsonian Institution is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. The Office of Digital Transformation (ODT) is responsible for making SI a digitally empowered Institution that builds purposeful connections between the knowledge we share and the people we serve, inviting every household, classroom, and community around the globe on a lasting journey to explore, learn, and find meaning together. An integral part of this digital transformation is the implementation of a pan institutional Customer Relationship Management (CRM) solution.

The Smithsonian Institution’s Office of Digital Transformation (ODT) is looking for a CRM Program Architect. This role plays a key part of the Smithsonian’s CRM strategy and is responsible for designing, developing, and oversight of the initial implementation and continuous enhancements to Salesforce solutions across SI. This role ensures that Salesforce ecosystem solutions align with Institutional and Unit-level business objectives and integrates effectively with other systems. It involves managing technical teams, working with stakeholders, and providing strategic guidance to optimize the use of Salesforce and maximize ROI for the institution.

DUTIES AND RESPONSIBILITIES

• Leads and participates in the design and implementation of Salesforce solutions across SI, ensuring alignment with business objectives.
• Leads and participates in the integration of Salesforce with other key SI systems (e.g., ERP, third-party applications), ensuring data consistency and integrity.
• Provides architecture design guidance and expertise across core and non-core Salesforce products.
• Provides guidance on integration solutions, including the use of middleware tools (e.g. AWS Glue, Airflow, Mulesoft) and APIs.
• Develops and maintains strategic relationships with key stakeholders to ensure the successful implementation and long-term sustainability of Salesforce solutions.
• Facilitates complex solutioning efforts with customers and ensure alignment with Salesforce standards.
• Collaborates with the leadership team to confirm CRM capabilities and roadmap and ensure alignment with SI’s overall s