Supervisor, Support Services

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our Distribution team in Houston, TX. 

In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives" 

Work Schedule:   Monday- Friday, hours vary from 2:00 pm - 10:00 pm

Schedule will vary based upon coverage needs and can include 1st and 3rd Shifts. Position includes rotating weekends and on call based on business needs.

Work Location:  7207 Gessner Road, Houston, TX 77040

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.  

Job Responsibilities: 

• Supervise the day to day operations of the non-technical staff for the Distribution department 

• Assist with preparation of laboratory specimens for analysis and testing 

• Directly supervise, train, and mentor non-technical personnel of the department 

• Monitor daily workflow in the lab and schedule adequate coverage 

• Responsible for ensuring all shifts in the department are properly staffed 

• Research and resolve any production errors while escalating when necessary 

• Engage in continuous process and service level improvements 

• Perform quality assurance checks to ensure efficiency and accuracy 

• Prepare and maintain Quality Assurance records and documents 

• Meet regularly with direct reports to provide coaching and feedback for their development 

• Responsible for administering and managing policies and procedures 

Job Requirements: 

• High school diploma or equivalent 

• Associates or Higher degree is preferred 

• Previous relevant experience; preferably in a clinical laboratory 

• Prior supervisory or leadership experience is a plus 

• Prior distribution experience preferred 

• Familiarity with laboratory operations as well as policies and procedures is preferred 

• Strong computer skills and working knowledge of Microsoft Office  

• Excellent communication skills; both written and verbal 

• High level of attention to detail with strong organizational and prioritization skills 

• Strong critical thinking skills with the ability to make decisions in a fast paced environment