Supervisor, Provider Credentialing

Job Posting End Date: August 11

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The Supervisor, Provider Credentialing is a key leadership role within the Provider Network Operations function of the Dental and Vision business. This position oversees all aspects of provider onboarding, including contracting, credentialing, and data intake, ensuring timely, compliant, and high-quality execution. The incumbent will monitor business processes and work to ensure efficient, cost effective, and high-quality output while managing future growth and automation. The Supervisor has sufficient technical and analytical skills to facilitate and enhance the customer experience and/or process efficiency through process improvement, mentoring, training of others, project participation and quality assurance methods. This role will handle complicated and sometimes sensitive service and personnel matters. This role will be adept at turn around challenges and converting them into opportunities for deeper customer loyalty and potential customer expansion. This role will also support the operating effectiveness and efficiency of the assigned service operation.

Principal Duties and Responsibilities

• Resolve challenges to enable service results. First responder to escalated issues involving technology and process breakdowns.
• Accountable for team level metrics to ensure that departmental goals are met.
• Manage the day-to-day activities of leading direct reporting team.
• Responsible for the hiring, performance, and compensation decisions affecting assigned staff.
• Responsible for the training and development of staff.
• Provide expert coaching, training, and support.
• Assess quality, accuracy, and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team.
• Act as an expert consultant providing operations support to assigned business area(s).
• Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures, and controls.
• Lead operational improvement initiatives within assigned area and working with divisions throughout organization to provide a better customer experience and industry leader in the market.
• Perform research and provide cost justification for process changes and equipment purchases
• Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives.
• Support implementations of technology through defining requirements, evaluation of technology options, user acceptance testing, and other ways as appropriate by project.
• Build and monitor budget for assigned areas.
• Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training).
• Ensure departmental compliance with all system, standards, procedures and regulatory requirements.
• Define operational reporting needed to drive improvemen