Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities!  Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd.  At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!

 

*All employees eat free on shift in our dining room!

*Weekly pay, bonus eligibility, and the best benefit package in SWFL!

*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!

 

Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner. The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis.

In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company. Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years.

 

We believe in making “More in Paradise” for our guests that travel to us from all over the world.  Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture!  “Feel the Vibe” is one of our core values; does your current job offer all this and more?!  With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!

 

OUR COMMITMENT TO SERVICE:

 

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Summary:

Solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information assuring the highest standards of data entry.

 

Duties and Responsibilities:

• Solicits and identifies new gaming customers on the casino floor for the Player’s Club.
• Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club.
• Greets and interacts with guests in the casino in a courteous and professional manner.
• Promotes Hard Rock Hotel & Casino by communicating with customers in an enthusiastic, helpful and friendly manner.
• Must have a thorough understanding of the Player’s Club benefits.
• Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Creates and issues Player’s Club cards and promotes the program and related promotions.
• Maintains integrity of database by following precise standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Must be able to work as a team.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

 

Supervisory Responsibilities:

None

 

Qualifications:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

 

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

 

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

 

Must be able to work a flexible schedule to include evenings, weekends and holidays.

 

 

Education and/or Experience:

High school diploma or equivalent required. Previous commission, customer service, telemarketing or retail sales experience preferred.

 

Knowledge, Skills and Abilities (KSA’s)