Supervisor, Patient Access Services

Site: North Shore Medical Center, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Summary: Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience. Supervise and train patient access staff, including scheduling of patient access representatives and support staff. Ensure accurate and timely patient registration, including demographic and insurance information.
-Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient experience.
-Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement.

 

Education Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred Knowledge, Skills and Abilities - Strong leadership and communication skills. - Knowledge of healthcare regulations and patient privacy laws. - Ability to analyze data and make informed decisions. - Ability to work well under pressure and manage multiple tasks simultaneously. - Strong customer service orientation and commitment to providing excellent patient care.

 

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Onsite

 

81 Highland Avenue

 

40

 

Regular

 

Evening (United States of America)

 

Pay Range

$79,560.00 - $115,720.80/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. I