Supervisor, Operations

Position Summary:

The Supervisor of Operations is responsible for daily prioritizing, scheduling and coordination of activities for assigned tasks as well as supervision of the repository staff, which includes performance management.  Tactical responsibilities include daily prioritizing, scheduling and coordination of activities for assigned tasks as well as supervision of the repository staff which includes performance management.  Ensure that repository staff receive all necessary training in required protocols, use of appropriate equipment, handling of specimens and ensure that GMP/GLP/ISO and Safety regulations and standards are met and maintained.  Supervise all activities of assigned area in a manner that is consistent with the Repository mission and management philosophy by ensuring that all aspects of our procedures are followed in compliance with the Quality Management System.  This includes but is not limited to observation and quality control checks and bringing any abnormal conditions to the attention of appropriate personnel in a timely manner. Prepare routine communications and represent the organization in a professional manner.  Actively promote a professional and positive attitude and act as a role model to foster a high performance culture.  Extended work hours may be necessary in order to meet business demands.

Essential functions of the job include but are not limited to:

Training

• Pro-actively schedule a meeting regularly with direct supervisor to review challenges, staffing and employee issues and circumstances or as they occur
• Complete all assigned Training Assignments

Scheduling, Coordination & Lab Supervision

• Schedule and coordinate all daily activities for assigned task(s) in an efficient manner in order to achieve successful completion of assigned tasks in accordance with Standard Operating Procedures and multiple project deadlines
• Collaborate with other supervisors and members of management to ensure task completion contributes to overall project success and customer satisfaction
• Successfully train assigned repository staff members in proper operation of all protocols, appropriate equipment usage and specimen handling
• May perform job specific competency assessments for direct reports and complete all appropriate checklists
• Collaborate with other supervisors to establishing optimal lab personnel coverage among all rotation schedules for repository tasks (i.e., fresh processing, frozen processing, freezer monitoring, and inventory of incoming frozen specimens)
• Pro-actively monitor and order inventory and shipping supplies and maintain appropriate inventory levels
• Enforce GMP/GLP/ISO and Safety regulations and standards
• Ensure safe lab practices and work environment. Immediately report unsafe conditions and employee incidents
• Conduct complex problem solving as required, using all resources available
• Review and approve all documentation associated with daily tasks
• Assist in other areas as required to meet customer expectations
• Provide internal and external discrepancy tracking and trending information to Repository Manager(s)
• Correct paperwork where necessary, and any problems as capable (refer complex problems to Manager) as brought to attention by repository staff
• Oversee the operation of equipment in accordance with standard operating procedures

Communications & Reporting

• Supervise repository staff in keeping with expressed objectives and corporate culture, and in doing so provide a workplace where ideas are sought and considered, initiative is encouraged, success is rewarded, and employees are treated fairly, with respect and recognition
• Professionally and pro-actively communicate with clients and collaborators with regard to specimen tracking, incoming shipment status and withdrawal requests both internally and externally
• Assist in advising clients and collaborators on organization and status of withdrawal requests, incoming shipment status, and shipping procedures
• Coordinate staff usage with Repository Managers and other area supervisors to achieve repository goals and objectives and to meet multiple project deadlines
• Manage performance of assigned staff members including coaching on the floor and/or in response to situations, track performance using Performance Notes in Performance Pro including attendance/tardiness issues as well as other related performance metrics; pro-actively participate in all aspects of performance management program
• Conduct regular one-on-one meetings with direct reports, no less than monthly. Document and share information and issues promptly with manager and Human Resources
• As a member of management, lead through example as well as requ