Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year    
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

Supervisor of Inflight Reliability and Administrative Support is responsible for oversight and administration of Flight Attendant attendance and reliability program. This position also oversees crew base administrative functions including oversight of Air Ops Specialists. This is a high-energy, attention to detail position, responsible for providing essential support to the Inflight team.

Job Responsibilities

• Support Inflight Department with consistent compliance of PSA’s Attendance and Reliability Policy for Flight Attendants
• Track and monitor FA attendance and provide feedback to Inflight management 
• Develop tools and implement automation to improve and streamline process and drive efficiency 
• Identify trends and initiatives to drive continuous improvement of reliability policies and processes 
• Assists Leadership by providing detailed Reliability summary reports. Hosting regular scheduled meetings with leadership to discuss any outstanding issues 
• Lead Air Ops Specialists team by fostering commitment, trust, and support to drive team engagement
• Oversee and provide support for all job responsibilities of Air Ops Specialists at each crew base 
• Represents Air Operations through communication/relationship building with TSA, DOT, Airport Authority, Ground Operations partners and vendors 
• Support Inflight team in investigations and any documentation related to attendance and reliability 
• Daily review absences and points balances. Adjust point accruals as necessary per policy 
• Prepare work summaries for Inflight Management for attendance and term reviews 
• Provide administrative support to Inflight Management as needed 
• Give work directions, resolves problems, and sets deadlines to ensure timely completion of work 
• Partner with other departments including Crew Scheduling, Crew Pay, Training, Flight Operations and Security/Safety 
• Draft communications to Flight Attendants on reliability process/policy changes or administrative function changes 
• SMS Intelex management -read and evaluate In Flight irregular operations reports as forwarded, in a timely manner and respond, as necessary 
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk